Contact Center Resources: Get to Know the Five9 Cloud

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact centre—frustrating travellers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernised its contact center with AI and automation, enabling faster resolutions and more personalised guest interactions. Today, travellers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

The contact centre is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact centre industry in EMEA is more important than ever.

Watch on-demand now, our exclusive Five9 CX Spotlight, "Revolutionising Next-Gen CX in Financial Services: Strategies for the Digital Age." 

Explore how Five9’s AI-powered solutions can transform customer experience (CX) in the financial services industry. Whether you're in banking, lending, investment, or insurance, meeting customer expectations is crucial.

Learn why and how AI is transforming contact center roles.

In this webinar, our CX experts will discuss how agents' roles in the contact centre are becoming more consultative as AI reduces tedious and repetitive tasks.

View our webinar to:

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

• Leading companies' contact centre goals and priorities
• How these companies are investing their budget in technology
• Where to start on your journey with implementing AI

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.