Yopa Sees 4x Increase in Contact Centre Productivity

Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-centre performance and customer experience.

• Call volume quadrupled while maintaining the same agent headcount.  
• Lead response time reduced from two minutes to under 60 seconds.
• Agent productivity increased with more time spent on customer conversations.