What’s Next for Customer Experience? We Asked 400+ Global Leaders.

A woman with glasses smiles while working on a laptop, with text about improving customer experience.

Five9 partnered with Zogby Analytics to survey over 400 global business decision makers on the state of customer service and support in 2025. From AI adoption to agent roles and evolving customer expectations—get the key insights shaping tomorrow’s CX.

What’s Next for Customer Experience? We Asked 400+ Global Leaders.

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