Five9 Genius AI Powers Agentic CX

Supporting your agents, streamlining experiences, and driving loyalty for stronger retention and measurable business results.

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Explore Intelligent AI Solutions that Power The New CX

Five9 Genius AI

With Agentic CX

AI Agents

Smarter self-service

AI Knowledge

Contextual answers

AI Trust & Governance

Control & Security

AI Insights

Actionable Intelligence

Five9 Genius AI Powers Agentic CX That Works

Five9 Genius AI enables AI and human agents to work in sync—automating the routine, guiding decisions, and elevating every interaction. The result? CX that’s faster, smarter, and feels more connected.

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Personalized Self-Service That Feels Less Like a Bot

Five9 AI Agents blend generative and conversational AI to create natural, human-like interactions. Automate with flexibility, guide with precision, and launch quickly—no heavy coding or services required.

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AI Knowledge

Uses LLMs with RAG technology to unify enterprise knowledge, providing contextual, knowledge-based answers. Empower live and virtual agents to deliver faster resolutions with quick access to precise responses.

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Stay in Control with Enterprise-Ready AI

Maintain control over your AI—set guardrails, manage autonomy, and track performance and security metrics for trusted experiences.

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Turn Conversations into Actionable Intelligence

Harness GenAI for rich, actionable insights and customizable metrics aligned to your business goals. Analyze interactions, categorize conversations, and track what matters most—all in one intuitive dashboard.

See How

We are excited about rolling out our custom summaries and will continue to refine as needed. It’s important to us that we can customize and adapt to different needs, and that’s something we’re really grateful for with Five9.

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Five9 Genius AI: 4 Steps to Delivering Business Value with AI

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI? Our 4-step guide shows you how a custom AI strategy delivers CX for your customers and your business outcomes.

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AI Knowledge Data Sheet

AI Knowledge is a cutting-edge application that combines the power of LLMs with the precision of Retrieval Augmented Generation technology, transforming how businesses deliver accurate information to customers.