Secure, Trusted AI for CX
Agentic AI operates in real-world environments—where inputs shift, risks are high, and trust is critical. Challenges such as hallucinations and data security breaches necessitate a new level of oversight.
Five9 AI Trust & Governance offers a suite of tools that keeps you in control of your AI. Set granular guardrails, configure model autonomy, and gain full visibility into key performance metrics and security risks. Ensure your AI is designed with trust at the core of every experience.
Observability That Matters
Prompt Performance Reporting
Track the efficiency and completeness of your prompts, knowledge, and guardrails to give your teams better insights into AI performance.
Hallucination Monitoring
Correct false AI outputs and keep your AI on track to deliver consistent experiences you can count on.
Threat Detection
Spot and address risks early, like prompt injection attacks, ensuring fast response and mitigation.
AI That’s Powerful by Default. Trusted by Design.
-
Accelerated AI readiness
Five9 AI Trust & Governance helps you rapidly prepare for safe, scalable deployment—removing adoption barriers to operationalize agentic AI across your CX.
-
Granular Guardrails for Your Business
Infuse GenAI prompts with contextual data and knowledge, apply custom redaction policies, and select trusted models to ensure safe, compliant AI aligned to your standards.
-
Better Visualisation
Use intuitive dashboards for prompt performance and threat detection to act fast, reduce risks, protect your brand, and resolve issues before they escalate.
See how we protect your data and your customers.
We were looking for a partner that was highly reliable, scalable, redundant, broadly accessible, and solution-rich.
Resources To Help You Get Started
AI Governance in the Agentic CX Era
Learn how to design Agentic AI systems that behave safely, consistently, and ethically in dynamic CX environments.
Teladoc Health
Discover how Teladoc securely scaled agent engagement and productivity while remaining HIPAA compliant.
GenAI Studio
Learn how GenAI Studio enables teams to build, test, and launch CX solutions from a single, trusted hub.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
